Using Information to Develop a Culture of Customer Centricity: Customer Centricity, Analytics, and Information Utilization - Loshin, David (President, Knowledge Integrity Incorporated, Silver Spring, MD, USA) - Books - Elsevier Science & Technology - 9780124105430 - November 29, 2013
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Loshin, David (President, Knowledge Integrity Incorporated, Silver Spring, MD, USA)
Using Information to Develop a Culture of Customer Centricity: Customer Centricity, Analytics, and Information Utilization

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Sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. This book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes.

108 pages, black & white illustrations

Media Books     Paperback Book   (Book with soft cover and glued back)
Released November 29, 2013
ISBN13 9780124105430
Publishers Elsevier Science & Technology
Pages 108
Dimensions 228 × 151 × 6 mm   ·   154 g

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