Measuring Customer Service Effectiveness - Sarah Cook - Books - Taylor & Francis Ltd - 9780566085383 - October 22, 2004
In case cover and title do not match, the title is correct

Measuring Customer Service Effectiveness 1st edition

Sarah Cook

Price
S$ 259

Ordered from remote warehouse

Expected delivery Dec 4 - 17
Christmas presents can be returned until 31 January

Our customers say:

14-day return policy in accordance with European consumer protection law
Top ranking on Trustpilot
Add to your iMusic wish list

Also available as:

Measuring Customer Service Effectiveness 1st edition

1. The Business Case for Measurement; Return on investment in customer service; Measurement and service strategy; What to measure; Timing your measurement; Assess your current approach to customer service measurement; 2.

200 pages, Illustrations

Media Books     Hardcover Book   (Book with hard spine and cover)
Released October 22, 2004
ISBN13 9780566085383
Publishers Taylor & Francis Ltd
Pages 174
Dimensions 250 × 177 × 11 mm   ·   458 g
Language English  
Editor Cook, Sarah
Show all

More by Sarah Cook

Others have also bought

See all of Sarah Cook ( e.g. Paperback Book , Hardcover Book , Book and CD )