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Meeting Customer Needs 3rd edition
Ian Smith
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Meeting Customer Needs 3rd edition
Ian Smith
Part of the "Chartered Management of Institute" series, this book is intended for managers seeking to establish or improve customer service and customer focus standards. It includes action plans, sample communications and checklists for managers to adapt for their own purposes. It features examples and case studies.
240 pages, Illustrated
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | October 1, 2003 |
| ISBN13 | 9780750659840 |
| Publishers | Taylor & Francis Ltd |
| Pages | 232 |
| Dimensions | 246 × 191 × 12 mm · 462 g |
| Language | English |
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