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Evaluating Reference Services: A Practical Guide Jo Bell Whitlatch
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Evaluating Reference Services: A Practical Guide
Jo Bell Whitlatch
For many users, library ""means"" reference. To make sure these library customers are satisfied with what the modern library has to offer, one of the leading reference researchers has outlined practical methods for evaluating reference services.
192 pages, Illustrations
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | 2000 |
| ISBN13 | 9780838907870 |
| Publishers | American Library Association |
| Pages | 192 |
| Dimensions | 228 × 152 × 12 mm · 322 g |
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