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Freedom from Command and Control: Rethinking Management for Lean Service 1st edition
John Seddon
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Freedom from Command and Control: Rethinking Management for Lean Service 1st edition
John Seddon
Through case material, this Toyota Production Systems adherent illustrates how systems thinking leads to improved service, revenues, and staff morale. He also posits that the service industry fundamentally differs from manufacturing, and shows how Toyota production principles can be transformed for application in that arena.
256 pages, illustrations
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | August 12, 2005 |
| ISBN13 | 9781563273278 |
| Publishers | Taylor & Francis Inc |
| Pages | 256 |
| Dimensions | 233 × 161 × 19 mm · 510 g |
| Language | English |
