The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center - Keith Dawson - Books - Taylor & Francis Ltd - 9781578203055 - November 20, 2003
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The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center 4th edition

Keith Dawson

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The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center 4th edition

A guide to starting, running, and improving your call center, this guide covers various things from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.

283 pages, 1, black & white illustrations

Media Books     Paperback Book   (Book with soft cover and glued back)
Released November 20, 2003
ISBN13 9781578203055
Publishers Taylor & Francis Ltd
Pages 283
Dimensions 152 × 229 × 16 mm   ·   472 g
Language English  
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