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Service Quality in Leisure, Events, Tourism and Sport - CABI Tourism Texts 2nd edition
Buswell, John (formerly of University of Gloucestershire, UK)
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Service Quality in Leisure, Events, Tourism and Sport - CABI Tourism Texts 2nd edition
Buswell, John (formerly of University of Gloucestershire, UK)
This enhanced new edition addresses key points and principles of managing service quality across the sector. It considers the underpinning theory of service quality, informs the reader of the practical application of service quality management tools and techniques in the leisure and tourism industry and is fully illustrated with case-studies.
illustrations
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | December 20, 2016 |
| ISBN13 | 9781780645445 |
| Publishers | CABI Publishing |
| Pages | 322 |
| Dimensions | 196 × 255 × 28 mm · 1.07 kg |
| Language | English |