Benchmarking Based Process Re-engineering for Construction Management: a Systematic Method to Learn from Best Practice Company

Business Process Reengineering (BPR) is considered to be the fastest methodology to be used in order to improve business process in a current fast-changing environment. BPR attempts to achieve dramatic improvements in critical measures of performance by using the power of modern information technology (IT) fundamentally to rethink and radically to redesign the business process. However, many construction industries proposed BPR to evaluate the business process, not to redesign the business process. This study focuses on the idea of Business Process Reengineering (BPR) in applying benchmarking philosophy to redesign the business process. Identifying, and adapting the best-practice process are the important factors of benchmarking. Therefore, an accurate analysis of the gaps between best-practice processes and benchmarking company process is essential for the redesign of business processes. This research integrates BPR philosophy, semantic similarities concept and trend model concept to develop a benchmarking-oriented process reengineering (BOPR) method that enables a project team to determine the most suitable process from the best practice company.