Metrics for IT Service Management: ITSM Library - Peter Brooks - Books - Van Haren Publishing BV - 9789077212691 - April 1, 2006
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Metrics for IT Service Management: ITSM Library

Peter Brooks

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Metrics for IT Service Management: ITSM Library

Considers the design and implementation of metrics in service organizations using industry standard frameworks. This book uses the ITIL process structure and many principles from the ITIL and ISO20000 (BS15000) as a basis. It is a general guide to the use of metrics as a mechanism to control and steer IT service organizations.

202 pages, Illustrations

Media Books     Paperback Book   (Book with soft cover and glued back)
Released April 1, 2006
ISBN13 9789077212691
Publishers Van Haren Publishing BV
Pages 202
Dimensions 170 × 239 × 11 mm   ·   475 g
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