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Right of withdrawal and return

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You are responsible for any shipping costs and other fees for returning goods to us. Ensure that the items are well protected during shipping, we will not refund any items that have been damaged during the return shipment to iMusic.


Please send returning goods to the following address:

iMusic A/S Sindalsvej 36B DK-8240 Risskov Denmark


Please include a short message stating your name and order number to ensure smooth handling of your return at our warehouse.

The goods must be returned unused, undamaged and in their original wrapping (see section above). You will have to pay the return postage. Purchase your return label in our return portal. Please note that returns that do not go through our return portal will not be accepted if they are sent cash on delivery or to a postal agent. However, if a customer outside the EU neglects to pay for possible import taxes, customs duties or other fees applying upon arrival to the final country, the customer refuses to receive the shipment or the customs authorities are returning an order due to a mistake made by the customer or if the order is returned to iMusic for any reason that is not the fault of iMusic, iMusic will withdraw shipping costs and shipping costs for the return to Denmark before refunding the remaining amount paid.

Furthermore we do strongly recommend for customers outside the EU not to return any orders, due to immense costs for import tax to the EU, which we unfortunately need to withdraw before making a refund. If you want to cancel your order, please always contact our customer service in advance. In case of orders/items returning from outside the EU, we do have to charge a minimum of 30 EUR for Import tax. Any unpaid charges related to the return will be withdrawn before refunding the order amount.

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We offer a 14-day right of withdrawal on all products. The period begins on the day you receive the item or a third party designated by you takes physical possession of it.


Important: Returns from outside the EU are strongly discouraged. Due to high postage costs, import duties, and extended customs handling time, returning items from non-EU countries is often not financially viable for the customer. Please always contact our customer service before returning any items. We reserve the right to deduct a minimum of 30 EUR from your refund to cover the import duties and handling fees charged by customs.

If you decide to return an item, please have the following in mind to be eligible for a refund:

  • ▪ All items must be returned in their original condition and packaging and preferably in our shipping box.
  • ▪ Vinyl, CDs, and K-pop albums: The factory seal must be unbroken. If the seal is broken, the item is considered used and cannot be returned. (Exception: If you suspect damage or received the wrong item, you may break the seal for inspection).
  • ▪ Merchandise, clothing, books, and accessories: Must be unused and in original packaging.

Please note: You cannot withdraw from a purchase by simply refusing delivery or failing to collect the package without notifying us. You must send a clear notification before the 14-day period expires.
We reserve the right to refuse returns that do not meet these conditions.

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If you wish to return an item, please always contact our customer service first. You can do this by sending an email to info@imusic.dk or by calling us at +45 86 13 73 43 during our office opening hours.

Once you have notified us, the return process depends on your location:

  • Customers within the EU: You should purchase your return shipping label directly through our Returns Page. The cost of the label will automatically be deducted from your final refund.
  • Customers outside the EU: Returns from outside the EU are strongly discouraged. Due to high postage costs, import duties, and extended customs handling time, returning items from non-EU countries is often not financially viable for the customer. Please always contact our customer service before returning any items.

    If you want to return a product, you must arrange and pay for your own return shipping. Please note that you must ship the package with direct delivery to our warehouse address. We do not accept returns sent to postal agents, parcel shops, pickup locations, or cash on delivery (COD). We strongly recommend using a shipping service with a tracking number.

    Please send the package directly to:
    iMusic A/S
    Sindalsvej 36B
    DK-8240 Risskov
    Denmark
Important Requirements for All Returns

  • ▪ Levering: Du har modtaget varerne for højst 14 dage siden.
  • ▪ Condition: The goods must be returned unused, undamaged, and in their original wrapping.
  • ▪ Packing: Please pack the items securely (preferably in the original shipping box) to avoid damage during transit. iMusic will not refund items that are damaged during the return shipment.
  • ▪ Identification: To ensure smooth handling at our warehouse, please include a short message inside the package stating your name and order number.


Please send or deliver the return goods without undue delay and in any event no later than 14 days from the date on which we received notice of your decision to cancel the purchase.
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If you wish to return an item because you changed your mind, you are responsible for all return costs.

  • Customers within the EU: We recommend purchasing your return shipping label directly through our Returns Page. The price will be clearly stated during the process and deducted from your refund.
  • Customers outside the EU: You must arrange and pay for your own return shipping. Please note that iMusic does not cover import taxes, customs duties, or other charges connected to the return. However, if a customer outside the EU neglects to pay for possible import taxes, customs duties or other fees applying upon arrival to the final country, the customer refuses to receive the shipment or the customs authorities are returning an order due to a mistake made by the customer or if the order is returned to iMusic for any reason that is not the fault of iMusic, iMusic will withdraw shipping costs and shipping costs for the return to Denmark before refunding the remaining amount paid. Any unpaid charges related to the return will be withdrawn before refunding the order amount. Please see the question above for further information.

Did you receive a damaged item or a wrong delivery?
If the return is due to a mistake on our part or a defect, please always contact our customer service before sending anything back, so we can send you a prepaid return label (only orders within the EU) or find an alternative solution for you.

# As returns to our warehouse in Denmark from outside the EU always involves high return costs as well as import taxes and custom fees, we strongly recommend that customers outside the EU (e.g., USA, UK, Norway) contact us before returning any items. If an order is returned to us because it was not collected, or if you choose to return it, we reserve the right to deduct a minimum of 30 EUR from your refund to cover the import duties and handling fees charged by customs.

Please note that iMusic does not refund any customs duties, taxes, or administrative fees paid to local authorities or shipping companies upon the arrival of your order.