Customer Care Excellence: How to Create an Effective Customer Focus - Sarah Cook - Books - Kogan Page Ltd - 9780749457051 - November 30, 2010
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Customer Care Excellence: How to Create an Effective Customer Focus 6 Revised edition

Sarah Cook

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Customer Care Excellence: How to Create an Effective Customer Focus 6 Revised edition

Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and developing technology. Using international case studies and examples (including ebay, Virgin and Aviva) it looks to define really excellent service and shows how organizations can create customer focus.

288 pages, Illustrations

Media Books     Paperback Book   (Book with soft cover and glued back)
Released November 30, 2010
ISBN13 9780749457051
Publishers Kogan Page Ltd
Pages 288
Dimensions 158 × 233 × 18 mm   ·   408 g
Language English  
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