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Metrics for Service Management:: Designing for Itil - Best Practice Series
Peter Brooks
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Metrics for Service Management:: Designing for Itil - Best Practice Series
Peter Brooks
Written by the author of "Metrics for IT Service Management," the Industry bible, this guide offers information on practical metrics for ITIL and ISO 20000 implementation.
170 pages
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | October 15, 2011 |
| ISBN13 | 9789087536480 |
| Publishers | van Haren Publishing |
| Pages | 169 |
| Dimensions | 240 × 172 × 11 mm · 385 g |
| Language | English |
| Editor | Van Haren Publishing |
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